Glamus Terms and Conditions

Terms and Conditions

Terms Of Services:

This website is located at http://www.Glamus.in.Under these Terms and Conditions, this Website provides a service for customers to Rent or Buy designer garments.

1. Acceptance of Terms of Use

Welcome to Glamus! These Terms of Use & Service and any other rules posted on our Sites (collectively, the “TOS”) govern your use of www.Glamus.com(the “Site”) and the Glamus service and sale of products (the “Service”). By using the Service or visiting or browsing the Site, you accept these Terms of Use and any modifications that may be made to the Terms of Use from time to time; if you do not agree to these Terms of Use you should not use the Service, or visit or browse the Site.

These Terms of Use constitute a binding legal agreement between you and Glamus. (“Glamus” “we,” “us,” and “our”). Please read them carefully.

2. Modifications to Terms of Use

We reserve the right to modify these Terms of Use at any time and in anon the posty manner at our sole discretion. Notice of any modification of these Terms of Use will be posted in this section of the Site, and any such modifications will be effective uping of such notice. Your continued use of the Site constitutes your binding acceptance of such modifications. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms of Use.

3. Order Process(Rentals)

  1. You place your order:
    As a customer of this Website, first pick a garment you would like to hire. The rental period chosen is inclusive of the day of delivery and the day of return to us. To order a garment, complete the customer check-out process. The order includes your contact details, delivery address,credit card details,passport copy or any of your ID proof copy. It also requires you to confirm your acceptance of these Terms and conditions.
  2. We process your order:
    If your order is accepted, your payment will be processed. You authorise us to charge the applicable rental fees and security deposit charges as calculated on the basis specified on this Website at the time of your order. Additional fees may be charged for late return, damaged, lost goods,late cancellations, stolen or unreturned goods.
  3. We confirm your order:
    You will receive an order confirmation email advising that your order and payment has been received and processed.
    On confirmation of your order from us, your order will be treated as complete.
    After confirmation, you will be charged the applicable rental fees and charges.
  4. We despatch your order:
    We will organise delivery of your order on the same date mentioned by you while ordering to the delivery address you nominated in your order. Our obligation to deliver will be discharged on arrival of the order at the delivery address nominated in your order. On returning, you must check that the package includes: the garment, and the return bag to return the garment. While the garment is in your possession you have a legal obligation to take all due care of the garment in accordance with these Terms and Conditions.
4. Your return obligations:(Rental)

You must ensure that the garment is returned to us in accordance with these Terms and Conditions, unless otherwise agreed.

You must ensure the garment is returned in the same condition it was delivered to you, (excluding fair wear and tear). If the garment is returned still adjusted or altered then you will be charged for it from your deposit.

The garment is your responsibility until it reaches us. Items must be sent back by the date stated on the delivery form. Failure to do this, may result in further fees being charged.

Hire dresses will need to pay certain amount as security deposit, which is fully refundable as soon as the dress is returned.

5. Glamus Selling & Rental Services:

The Services include the rental and purchase of products. This Section sets out terms and conditions that apply to your rental or purchase of any Product.

  1. RENTAL Products
    1. RENTAL FEE:
      The rental fee (“Rental Fee”) for the Product will be the total of the rental fee & security deposit charges from payment card. When you place your rental order for a Product, you hereby authorize Glamus to charge your payment card for the Rental Fee. Glamus will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize Glamus to charge you pre decided amount for products as security deposit.
    2. REFUND POLICY / CANCELLATION POLICY.
      You may cancel your rental order subject to the following cancellation fees and policies:
      1. If you cancel your order 30 days (1 month) or more days in advance of the delivery date, then no cancellation fee will be applicable ,Also you will receive a full Security amount you deposited.
      2. If you cancel less than 30 days in advance of the delivery date, you will be charged 50% of yourof rental amount as cancellation fee and (We will return your Security Deposit )
    3. Return Packaging:
      With delivery of the Product, Glamus will provide you with a Glamus carrying case. The Glamus carrying case is not yours to keep. If the Glamus carrying case is not returned you will be charged a INR 500 fee.
    4. USE OF THE PRODUCTS:
      You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price equal to retail value for the Product.
    5. RETURN OF THE PRODUCTS EXTENSION
      You agree to return the Products to Glamus in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone to Glamus; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a Glamus Door step service executive by 1 p.m. on or before the date that the Product is due.
    6. LATE FEES:
      If you return the Products late or not at all, a late fee of INR. 1000/- per day will be charged and you agree to pay such late fees. The late fee is payable for Product that is not returned when due, not for each Order that is the subject of the Product that is late. If you have not returned a Product and late fee amount exceeds the amount deposited as security deposit your late return will be considered a non-return and Glamus will charge you entire retail price of the product.
    7. LIMITED WARRANTIES.
      The following are the limited warranties Glamus provides in connection with Product rentals. Glamus’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee as determined by Glamus.
    8. CORRECT PRODUCTS.
      We will deliver the Products you ordered, including the specified size, color and design, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or is otherwise unavailable. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product.

      CLEAN AND READY TO WEAR. The Products will be professionally cleaned and delivered ready to wear. Glamus get the dress dry cleaned and inspects each dress with the utmost care.We will take care of it for you.
    9. Delivery Time and Address:
      Delayed or late delivery of the garment does not confer on you any right of cancellation, termination or refusal of delivery. You will not be relieved of your obligation to accept delivery or pay the borrowing fees and charges by reason of any delayed or late delivery. We are not liable in any way for non-delivery or any delay or late delivery.

      b. We may refuse delivery of the garment to an address if we believe the address is too remote or inaccessible.
    10. Security Deposit:
      For hiring dresses it’s mandatory to submit your passport copy or any of your ID proof copy.Don’t worry this will be kept safe and will be returned after dress is received by us in proper condition.
  2. Selling Products:
    The following additional conditions apply to the purchase of any Product.
    1. ALL SALES ARE FINAL AND “AS IS”
      You acknowledge and agree that only those Products designated by us on the Site or App as available for purchase are eligible for purchase by you. However, all Products are sold on an “as is” basis i.e You get it what you see, and all Product sales are final.
    2. PURCHASE PRICE.
      The purchase price (“Purchase Price”) for the Products will be the purchase fee and delivery charges listed on the Site or App in connection with your purchase of the Products. Upon your purchase order for a Product, you hereby authorize Glamus to charge your payment card for the Purchase Price. We will charge your payment card the amount of the Purchase Price immediately upon your purchase order. Purchase Prices exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Glamus, shall be paid by you to Glamus in connection with your purchase order.
    3. Pricing:
      Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Glamus’s discretion.In accordance with brand guidelines, prices might change when the stocks are replenished.
    4. Delivery:
      Glamus will make sufficient efforts to deliver products to their customers. In case the customer is not reachable or does not accept delivery of products then Glamus reserves the right to cancel the order(s) at its discretion.

      An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

      Sometimes, delivery may take longer due to
      1. bad weather
      2. flight delays
      3. political disruptions
      4. other unforeseen circumstances


      In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
      Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
    5. Refund/Cancellation policy for Sell:
      Order once placed cannot be cancelled or exchanged.If in case customer receives any garment in soily conditions or if any sort of defect is found in garment then customer can request for cancellation by contacting our customer service executive.

      After proper verification of the garment we will replace that garment from you.

      Also you can purchase for any other garment displayed on our site of the same amount using the refund money.

      Apart from this no cancellation will be entertained once order is placed.
6. Intellectual Property:

Glamus is a trademark of Arin Infotech. All Glamus graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Glamus. Any trademarks not owned by Glamus that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Glamus. All content and compilation thereof on the Site, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of Glamus, its licensors, or its product suppliers, and is protected by International copyright laws. No material, including, but not limited to, the material listed above, should be reproduced or used without our express written permission.

7. Indemnification:

You agree to indemnify, defend and hold harmless Glamus from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Glamus that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

8. Termination:

You agree that we, in our sole discretion, may terminate your password, account, or use of the Service or the Site, and remove and discard any of your Submissions from the Site, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Use. Also, we may, in our sole discretion and at any time, discontinue providing the Service or the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Service or the Site may be effected without prior notice, and you acknowledge and agree that we may immediately suspend, deactivate or delete your account and all related information and Submissions made from your account and bar any further access to such information or to the Site. Further, you agree that we will not be liable to you or any third-party for any suspension or termination of the Service or your access to the Site.

9. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Ahmedabad.